Refund policy

Cancellations and changes to the hire must be made in writing, preferably via email.

If you decide to change or cancel your hire more than 4 weeks before the designated event date, a partial refund of the invoice value will be issued. This refund will exclude the 20% deposit and will be issued to the bank details supplied to us in writing.

If you opt to change or cancel your hire between 2 to 4 weeks before the designated event date, a partial refund of the invoice value will be issued. This refund will exclude the 20% deposit and 50% of the remaining balance that exceeds the required deposit amount. The refund will be issued to the bank details supplied to us in writing.

If you choose to change or cancel your hire within 0 days to 2 weeks before the specified event date, the entire payment of the invoice value will be forfeited.